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ABSTRACT
Relationship management (RM) in the construction industry has not only made collaboration more successful, but has also improved project performance. Researchers have identified the importance of RM and how to effectively manage relationships and the new construct of RM in the client and contractor groups is well documented. However, the nature of non-contractual RM is still unclear. Therefore, the research aimed to appraise RM in construction project teams with a view to improving project team effectiveness. The research methodology used is the quantitative approach a list of 17 practices of RM were used in a questionnaire to gather information from 174 construction practitioners (Architects, Builders, Engineers and Quantity Surveyors). Regression analysis was carried out and it showed a strong, positive correlation between RM practices and team effectiveness with RM determinant sufficiently predicting team effectiveness. The findings show a low level of application of RM practices although considered important by the practitioners. Hence, RM is slowly applied and has a positive relationship with team effectiveness.
Keywords: Relationship Management, Project Team, Construction Practitioners, Regression Analysis.
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